Returns & Exchanges

At NETUM, we stand by the quality of our scanning technology and offer a 30-day satisfaction guarantee on all hardware and accessories. If your device does not meet your operational requirements, you can return it for a full refund or exchange within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the serial number of the device to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Hardware

  Pack the item securely in its original packaging, including all cables, manuals, and interface dongles to ensure a full refund.

• 3.
  Ship to Service Center

  Affix the provided shipping label or send the package to our designated returns facility, ensuring the RMA number is clearly marked on the exterior.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition, we will process your refund or ship your replacement unit within 5-7 business days.